It is Friday. And I am a fan of Dilbert toons. Today’s Dilbert reminded me of the often situation some of us find ourselves, when we take a project or a thought or an action plan to our bosses. Well, the good ones would be jubilant (maybe an exaggeration!) and the bad ones would beat the idea down because they feel insecure that someone else thought of something better than them.
Anyways, the toon also reminded me of the how we approach the help desk or ITIL. Documentation, even though a …

So finally one of the Big 4 – BMC Software has taken their service desk offering to the cloud. BMC Software announced this strategic alliance at Dreamforce 2009, Salesforce.com’s premier cloud-computing event. This new alliance will help BMC put its IT management solutions on the Force.com platform.
Not Remedy
BMC is planning to put the Service Desk Express application on Force.com and will deliver cloud-enabled service desk, self-service and inventory management capabilities.
BMC mentioned that it is currently scheduled to be available in the second quarter of calendar year 2010. This is interesting …

AUSTIN, Texas – (Business Wire) Spiceworks™, Inc. released a new plug-in for its free social IT management software application, which enables IT professionals to automatically regulate the power consumption of networked computers. The downloadable Power Manager plug-in – developed in cooperation with Intel Corporation – is designed to link everyday network and systems management tasks with green IT initiatives. Spiceworks estimates that if half its 800,000 users worldwide deploy the new power management plug-in, they could save more than $500 million in annual electricity costs and eliminate 3 million tons …