Every organization/company/government/NGO/college/university/church/one-man-shop/SMB/Enterprise/Fortune 500/Inc 5000 needs a help desk. It is universal. It surpasses all boundaries and languages. People world over need a help desk. In one form or another.
So I write this post under the assumption that you have grown out of the email help desk system. In case you are wondering what that is – when you use MS Outlook or Gmail to access all your mails from your users, that is called an email help desk system. And if you are really wondering that and said, “Hey, I …