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[1 Apr 2009 | No Comment | ]
Zendesk and Clickatell ‘Answer the Call’ to Assist IT Help Desk and Customer Support Staff via SMS Service Alerts

Innovative Help Desk Software Delivers SMS Tickets and Service Requests to Apple iPhone, Google Android; Serves Growing Base of 1,000+ Customers Including Twitter, MSNBC
LAS VEGAS, NV–(Marketwire – March 31, 2009) – CTIA Wireless Conference — As text messaging continues to expand beyond peer-to-peer and into to tens of thousands of business, community and government applications — from social networking, banking, travel and transportation, education, call centers, and more — Clickatell and Zendesk announced their work to mobilize IT help desks and customer support centers around the world. Instead of physically …