Get quick access to information on help desk software vendors and their software. These software help automate the help desk and service desk in any organization. Functionality of each product will vary. Please check with interested vendors for more information on their software. If you need any help deciding, please email info [at] livehelpdesks.com.

The information on this page has been provided by the vendors themselves. LiveHelpDesks.com has verified that the basic information is correct. But we do not vouch for any of the products listed here. It is recommended to try the software in your organization before you put your money to it.

If you are a vendor, please submit your help desk software here.

• c.Support Help Desk Software by GWI Software
  c.Support is a web-based help desk software application designed for organizations who adhere to IT governance best practices such as ITIL, MOF, S-Ox and COBIT. Features include Incident Management, Problem Management, Change Management, Asset Management, Workflow and more.
  http://www.gwi.com/help-desk-software
• SpiceHelpDesk by SpiceCSM
  SpiceHelpDesk brings best-of-breed customer service management functionality to the SaaS model of deploying application software to both internal (corporate help desk) and external (outsourced) contact centers. Designed to reduce operating costs by delivering the only true multi-tenant (brand) system with built in knowledgebase and custom process workflows. SpiceHelpDesk also includes a ticketing system, business rules engine, API,and much more. SpiceCSM is also the leading open source Customer Service Management company.
  www.spicecsm.com
• InfraDesk by InteQ
  InfraDesk is an On Demand Service Desk delivered with ITIL-based modules out-of-the-box. The SaaS-based help desk management tool encompasses a number of features and benefits including adaptive workflows without programming, enterprise integration and a highly productive user interface.
  www.inteqnet.com
• assyst by Axios Systems
  assyst, from Axios Systems, is a consolidated Service Desk and IT Service Management suite encompassing all ITIL processes in a single toolset. Developed as a single integrated toolset and benefitting from over 20 years of ITSM R&D, assyst is one of the world’s leading Service Desk and ITSM solutions. Find out more at the Axios Systems website.
  www.axiossystems.com
• ReadyDesk
  ReadyDesk is a completely web based help desk application that offers powerful features such as issue tracking, live chat, remote desktop and more for an incredible price.
  www.readydesk.com
• Kayako Helpdesk Software by Kayako
  Kayako develop and sell support desk software (with e-mail integration, SLA and workflow support) and live chat software. Hosted and self-hosted solutions are available.
  www.kayako.com
• HelpMaster Pro by Raku Consulting
  HelpMaster Pro is a multi-faceted product suite that is designed to maximize both the availability and functionality of your information. Included in the HelpMaster Pro family suite are: – Desktop edition for staff access – Web access for Staff – Web access for client self-service – Service Level Agreement (SLA) Automatic rule-based escalation – Automatic Email Response Management – Job Monitor for a dashboard overview of your support queue – Active Directory Integration to syncronize your AD clients with HelpMaster Pro HelpMaster Pro is sold as a complete package for one set price.
  www.helpmasterpro.com

If you are a vendor, please submit your help desk software here.