Help Desk Software Directory, Blog And More
When talking about the advantages of the SaaS Service Desk, vendors often (appropriately) focus on Return on Investment, through the elimination of the infrastructure and maintenance costs associated with the service desk. However, this neglects one of the most powerful selling points of the SaaS approach when applied to the Service Desk; specifically that it supports our mobile, distributed workforce much more effectively than the traditional approach.
First, let’s understand when we’re talking about the Mobile Workforce, we’re really talking about two different …
It really is an old question. But then why are people still asking or pondering this? IT managers seem to be in a dilemma of sorts. Some of them know that ITILv2 is sufficient but the market seems to have moved on. After all, when there is a new version in the market, why would anyone want to go to the old version? – it does not seem to be the right thing to do.
But then the real question would be – what is wrong with ITIL v2 anyways? My …
Colorado Springs, CO, — Cherwell Software, Inc. (http://www.cherwellsoftware) a leading developer of software products for the IT Service Management industry announced the signing of a third-party sales agreement with KnowledgeBroker, Inc. (http://www.kbi.com). KnowledgeBroker’s (KBI) prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service is now fully integrated with Cherwell Service Management™ and offered as part of Cherwell’s new “software as a service” (SaaS) model, Cherwell On-Demand. Cherwell plans to demonstrate KBI’s support content in booth 234 at the HDI 2009 Conference and Expo in Las Vegas that …
Here’s stuff I am reading today:
Ev’s Advice For Startups: “Do Something Awesome”
This Machine Eats Tweets: The System Behind @Comcast and Others
While You Were Out: Apple’s Years With and Without Steve Jobs
