Survey responses collected from ITSM professionals visiting the InteQ booth at the itSMF Fusion 2009 Conference indicate ‘ease of adoption’ as their most important factor when choosing a service desk solutions provider

BEDFORD, MA, November 17, 2009 – InteQ, a leading provider of SaaS and On Demand IT Service Management solutions, has released the survey results of a study conducted at the itSMF Fusion Conference in Dallas last month which polled visitors to their booth on the most important factor when considering a service desk application. Nearly 82% of …

Combination of Modern SaaS and PinkVERIFY Designation Provides Customers With Unrivaled ITSM Tool Purchasing Confidence
SAN DIEGO, CA–(Marketwire – July 16, 2009) – Service-now.com, the pioneer of modern SaaS for IT service automation, today announced the achievement of PinkVERIFY status for support of eleven IT Infrastructure Library (ITIL) processes. The designation is only applied to IT service management (ITSM) tools objectively assessed by Pink Elephant as meeting the functional requirements for ITIL compatibility.
“Service-now.com has shown a commitment to IT best practice with the PinkVERIFY certification,” said David Ratcliffe, President of …

InfraDesk, InteQ’s On Demand Service Desk, was recognized with ‘Best New Product – Software-as-a-Service’ Stevie Award from the 2009 American Business Awards for its innovative approach to deliver IT Service Management through a SaaS model

We are honored to earn this recognition for InfraDesk which we developed to enable IT organizations to adopt a full-featured service desk application without the high costs and complexity associated with on-premise enterprise applications

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Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, announces its partnership with GroundWork Open Source, the leader in commercial open source systems and network management software.
Axios Systems and GroundWork have partnered to provide the integrated solution, assystMonitor, that can provide end-to-end monitoring of operational infrastructures with full integration to the assyst IT Service Management suite.
assystMonitor can provide complete availability, performance, capacity, utilization and fault information, as well as the full range of hardware and software. assystMonitor can integrate directly with your existing monitoring solutions from HP, …

Eastern Mountain Sports has chosen InfraDesk, On Demand Service Desk, to increase help desk application functionality not available in previous app TriActive
BEDFORD, MA, June 10, 2009 – Eastern Mountain Sports, a leading outdoor retailer, has replaced their TriActive help desk application with InfraDesk, an On Demand Service Desk. By implementing InfraDesk, Eastern Mountain Sports has reduced infrastructure costs, adopted a streamlined workflow and integrated a complete knowledge base.
Key drivers for making the switch included the cost associated with an upcoming …