- MEDIA ALERT -
ManageEngine (www.manageengine.com), makers of a globally renowned suite of cost effective network, systems, security and applications management software solutions, today announced it will demonstrate a number of its products at the HDI 2009 Annual Conference & Expo, in the Mandalay Bay, Las Vegas, Booth 634 (under parent company name, AdventNet), from April 6 – 9.
Conference attendees will have an opportunity to see and learn more about the following ManageEngine applications:
• ServiceDesk Plus (www.manageengine.com/products/service-desk/index.html) – an ITIL Ready Help Desk capable of quickly identifying the cause of, and …

VANCOUVER, Wash., — On its 17th anniversary, GWI Software announces the release of c.Support Version 8.0, a web-based help desk software solution powerful and flexible enough to accommodate service desks of varying size and process requirements.
A Fundamentally New Help Desk Software Package
Incorporating numerous user interface and “under the hood” enhancements, c.Support 8.0 provides significant performance improvements and additional management tools to make support centers more proactive and cost effective. “In a time when many companies have reduced or even suspended R&D on their products, we have committed to our customers …

Innovative Help Desk Software Delivers SMS Tickets and Service Requests to Apple iPhone, Google Android; Serves Growing Base of 1,000+ Customers Including Twitter, MSNBC
LAS VEGAS, NV–(Marketwire – March 31, 2009) – CTIA Wireless Conference — As text messaging continues to expand beyond peer-to-peer and into to tens of thousands of business, community and government applications — from social networking, banking, travel and transportation, education, call centers, and more — Clickatell and Zendesk announced their work to mobilize IT help desks and customer support centers around the world. Instead of physically …

Targeting Small and Medium-sized Business Environments, Alloy Navigator Express is Easy-to-Use, Customizable, and Affordable
NUTLEY, N.J.–Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced the release of Alloy Navigator Express – an integrated Help Desk and Asset Management solution targeting small and medium business environments. Alloy Navigator Express offers an intuitive, easy-to-use approach in managing help desk, hardware and software assets.
Addressing the growing need for even small-scale IT organizations to simplify processes, Alloy Navigator Express is easy to install, configure, and use. The solution includes …

FALLS CHURCH, Va., March 25 /PRNewswire/ — CSC (NYSE: CSC) today announced that it has been positioned in the “leaders” quadrants of two Gartner reports, “Magic Quadrant for Desktop Outsourcing Services, North America,” authored by Richard T. Matlus and William Maurer, and published on March 3, 2009; and “Magic Quadrant for Help Desk Outsourcing, North America,” authored by Richard T. Matlus, William Maurer and Lilian Dutra, and published on March 4, 2009. The reports evaluate external service providers (ESPs) based on their ability to execute and their completeness of …

First Social Business Application for IT Delivers Newsfeeds for Servers, Software and Networked Devices into Daily IT Workflow
AUSTIN, Texas – February 3, 2009 – Spiceworks™, Inc. today announced the addition of several new social networking enhancements to its free IT management application, including a feature that works like Facebook newsfeeds to help users track changes to the hardware and software in their networks. In addition, Spiceworks has included Twitter-like messaging for users. These new capabilities are designed to help IT professionals stay better informed on what is happening in their …

HDI 2009 starts in less than 2 weeks. And I was going through the HDI website and found a lot of vendors showcasing this time – around 75. But the vendors serve a lot of interests. There are vendors who provide consulting, BPO services, call-centers, remote monitoring, password management, headsets, training solutions and of course, helpdesk software.
Since the interest here is help desk software, I thought I will pull out the list of help desk software vendors. I just thought it would be easy for someone attending the show and …

Holistic management of service events can reduce service costs by 25 percent while reducing risk to the client’s business from IT failures BLUE BELL, Pa.–(BUSINESS WIRE)–Unisys Corporation (NYSE:UIS) today launched its new Unisys Converged Remote Infrastructure Management Suite service offering. The offering provides enterprises with a single, converged view of their IT infrastructure and the ability to monitor and manage the end-to-end environment.
This innovative service delivery model can be rapidly deployed for an enterprise without having to change the underlying IT infrastructure and operations. Geographically dispersed enterprises with …

[ Johannesburg, 23 March 2009 ] – Quintica is now offering public certified training courses in two ITIL v3 Intermediate courses, starting this June, in Johannesburg.
These ITIL Intermediate courses offer an advanced, role-based training with a focus on specific clusters of processes and functions. The benefit of these courses is that they provide a better, in-depth understanding of the ITIL best practices that relate to different areas of IT service and support.
Quintica will offer the first two Intermediate courses on the following dates:
* ITIL v3 Service Capabilities: …