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	<title>Live HelpDesks &#187; Uncategorized</title>
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		<title>Interesting reads this week: March 24</title>
		<link>http://livehelpdesks.com/2009/03/23/interesting-reads-this-week-march-24/</link>
		<comments>http://livehelpdesks.com/2009/03/23/interesting-reads-this-week-march-24/#comments</comments>
		<pubDate>Mon, 23 Mar 2009 20:12:24 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Has Service Management become Business Management?
CloudNews for March 23rd, 2009
Will Cloud Apps kill the VPN Market?
Customer Relationship Marketing &#8211; Don’t Have a Marketing Plan?
The Best Way To Manage Customer Relationships
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			<content:encoded><![CDATA[<div class="tweetmeme_button" style="float: right; margin-left: 10px;"><a href="http://api.tweetmeme.com/share?url=http%3A%2F%2Flivehelpdesks.com%2F2009%2F03%2F23%2Finteresting-reads-this-week-march-24%2F"><img src="http://api.tweetmeme.com/imagebutton.gif?url=http%3A%2F%2Flivehelpdesks.com%2F2009%2F03%2F23%2Finteresting-reads-this-week-march-24%2F" height="61" width="51" /></a></div><p><a href="http://jshurwitz.wordpress.com/2009/03/22/managing-the-services-of-the-business/" target="_blank">Has Service Management become Business Management?</a></p>
<p><a href="http://www.cloudave.com/link/cloudnews-for-march-23rd-2009" target="_blank">CloudNews for March 23rd, 2009</a></p>
<p><a href="http://www.cloudave.com/link/will-cloud-apps-kill-the-vpn-market" target="_blank">Will Cloud Apps kill the VPN Market?</a></p>
<p><a href="http://bestinternationalnews.com/2009/03/customer-relationship-marketing-dont-have-a-marketing-plan/" target="_blank">Customer Relationship Marketing &#8211; Don’t Have a Marketing Plan?</a></p>
<p><a href="http://crmweblog.crmmastery.com/2009/03/the-best-way-to-manage-customer-relationships/" target="_blank">The Best Way To Manage Customer Relationships</a></p>
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