[ Johannesburg, 23 March 2009 ] – Quintica is now offering public certified training courses in two ITIL v3 Intermediate courses, starting this June, in Johannesburg.
These ITIL Intermediate courses offer an advanced, role-based training with a focus on specific clusters of processes and functions. The benefit of these courses is that they provide a better, in-depth understanding of the ITIL best practices that relate to different areas of IT service and support.
Quintica will offer the first two Intermediate courses on the following dates:
* ITIL v3 Service Capabilities: …

Cherwell Software announced that its flagship service management product, Cherwell Service Management™ – with Pink Verified ITIL V3 content – is now available as a Software-as-a-Service model.
March 19, 2009 06:39 PM Eastern Daylight Time
COLORADO SPRINGS, Colo.–(EON: Enhanced Online News)–Cherwell Software, Inc., Innovative Technology Built on Yesterday’s Values, today announced that its breakthrough help desk product, Cherwell Service Management™ – with Pink Verified ITIL V3 content – is now available through a “Software-as-a-Service” (“SaaS”) deployment model. This service is in addition to its already popular On-Premise deployment model.
“We work with your …

FrontRange Solutions, ICCM US, LLC, LLE(R) – Language Services, and PMG to reveal new products and services at event, taking place April 6-9, 2009, in Las Vegas, NV.
COLORADO SPRINGS, Colo., March 10 /PRNewswire/ – HDI(R) (http://www.thinkhdi.com), the world’s largest technical service and support membership association and the industry’s premier training and certification body, has announced a sampling of the products and services to be revealed on-site at the HDI 2009 Annual Conference & Expo, which will take place April 6-9, 2009, at Mandalay Bay in Las Vegas, Nevada.
LLE(R) – …

BURBANK, CA–(Marketwire – March 18, 2009) – Help desk is a costly, if vital function. In smaller organizations, the help desk is usually staffed by an IT person who is performing another job function at the same time. In larger companies, it will be a full-time position. In either case, however, a high number of calls means a higher cost for the enterprise.
Additionally, a help desk call that can be handled swiftly, within the same conversation, is ideal. It is more expensive if it involves investigation on the part of …

Evaluation based on Completeness of Vision and Ability to Execute

BANGALORE, India–(BUSINESS WIRE)–Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT) today announced that it was named a challenger in the 1) Magic Quadrant for Help Desk Outsourcing, North America and the 2) Magic Quadrant for Desktop Outsourcing Services, North America in the recently published market assessment reports by Gartner Inc. (March 2009)
Gartner included 23 providers in the study on help desk outsourcing and 17 providers in the desktop outsourcing services study.
“We believe the positioning in the reports act …