ManageEngine announced a managed services edition of their help desk software – ServiceDesk Plus. The new release is a complete web-based integrated package, including incident and service request management, self-service portal, knowledge base, IT asset management, even purchase and contract management. The new software is available in either a Standard Edition, providing the full range of basic help desk management functions, with a knowledge base and self service portal; or Professional Edition, which includes all the features found in the Standard Edition plus complete asset management.
Managed services allow organizations outsource …

Spiceworks, the Austin-based free IT management software vendor, is making strides with the release of a new version of its software. The new version – the 17th release from the company – comes with support for larger networks (upt0 1000 computers). To put this in perspective, the previous version supported networks with fewer than 500 computers. Other key feature additions in this version include real-time SQL Server monitoring, enhanced scan scheduling, editable network maps, help desk queues and SSL support.
For the uninitiated, Spiceworks offers free IT management software that lets …

HDI Announces the 2009 Annual Practices & Salary Report, Presents an Overall Look at the State of the IT Support Industry

HDI, the world’s largest membership association for help desk and IT service and support professionals and the premier certification body for the industry, today announced the 2009 Annual Practices & Salary Report, a comprehensive study that presents an overall look at the state of the IT support industry. The report shows that the technical support industry is working hard to maintain its commitment to the service and support of end-users …

So finally one of the Big 4 – BMC Software has taken their service desk offering to the cloud. BMC Software announced this strategic alliance at Dreamforce 2009, Salesforce.com’s premier cloud-computing event. This new alliance will help BMC put its IT management solutions on the Force.com platform.
Not Remedy
BMC is planning to put the Service Desk Express application on Force.com and will deliver cloud-enabled service desk, self-service and inventory management capabilities.
BMC mentioned that it is currently scheduled to be available in the second quarter of calendar year 2010. This is interesting …

AUSTIN, Texas – (Business Wire) Spiceworks™, Inc. released a new plug-in for its free social IT management software application, which enables IT professionals to automatically regulate the power consumption of networked computers. The downloadable Power Manager plug-in – developed in cooperation with Intel Corporation – is designed to link everyday network and systems management tasks with green IT initiatives. Spiceworks estimates that if half its 800,000 users worldwide deploy the new power management plug-in, they could save more than $500 million in annual electricity costs and eliminate 3 million tons …

Survey responses collected from ITSM professionals visiting the InteQ booth at the itSMF Fusion 2009 Conference indicate ‘ease of adoption’ as their most important factor when choosing a service desk solutions provider

BEDFORD, MA, November 17, 2009 – InteQ, a leading provider of SaaS and On Demand IT Service Management solutions, has released the survey results of a study conducted at the itSMF Fusion Conference in Dallas last month which polled visitors to their booth on the most important factor when considering a service desk application. Nearly 82% of …

Combination of Modern SaaS and PinkVERIFY Designation Provides Customers With Unrivaled ITSM Tool Purchasing Confidence
SAN DIEGO, CA–(Marketwire – July 16, 2009) – Service-now.com, the pioneer of modern SaaS for IT service automation, today announced the achievement of PinkVERIFY status for support of eleven IT Infrastructure Library (ITIL) processes. The designation is only applied to IT service management (ITSM) tools objectively assessed by Pink Elephant as meeting the functional requirements for ITIL compatibility.
“Service-now.com has shown a commitment to IT best practice with the PinkVERIFY certification,” said David Ratcliffe, President of …

InfraDesk, InteQ’s On Demand Service Desk, was recognized with ‘Best New Product – Software-as-a-Service’ Stevie Award from the 2009 American Business Awards for its innovative approach to deliver IT Service Management through a SaaS model

We are honored to earn this recognition for InfraDesk which we developed to enable IT organizations to adopt a full-featured service desk application without the high costs and complexity associated with on-premise enterprise applications

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Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, announces its partnership with GroundWork Open Source, the leader in commercial open source systems and network management software.
Axios Systems and GroundWork have partnered to provide the integrated solution, assystMonitor, that can provide end-to-end monitoring of operational infrastructures with full integration to the assyst IT Service Management suite.
assystMonitor can provide complete availability, performance, capacity, utilization and fault information, as well as the full range of hardware and software. assystMonitor can integrate directly with your existing monitoring solutions from HP, …

Eastern Mountain Sports has chosen InfraDesk, On Demand Service Desk, to increase help desk application functionality not available in previous app TriActive
BEDFORD, MA, June 10, 2009 – Eastern Mountain Sports, a leading outdoor retailer, has replaced their TriActive help desk application with InfraDesk, an On Demand Service Desk. By implementing InfraDesk, Eastern Mountain Sports has reduced infrastructure costs, adopted a streamlined workflow and integrated a complete knowledge base.
Key drivers for making the switch included the cost associated with an upcoming …