Combination of Modern SaaS and PinkVERIFY Designation Provides Customers With Unrivaled ITSM Tool Purchasing Confidence
SAN DIEGO, CA–(Marketwire – July 16, 2009) – Service-now.com, the pioneer of modern SaaS for IT service automation, today announced the achievement of PinkVERIFY status for support of eleven IT Infrastructure Library (ITIL) processes. The designation is only applied to IT service management (ITSM) tools objectively assessed by Pink Elephant as meeting the functional requirements for ITIL compatibility.
“Service-now.com has shown a commitment to IT best practice with the PinkVERIFY certification,” said David Ratcliffe, President of …

InfraDesk, InteQ’s On Demand Service Desk, was recognized with ‘Best New Product – Software-as-a-Service’ Stevie Award from the 2009 American Business Awards for its innovative approach to deliver IT Service Management through a SaaS model

We are honored to earn this recognition for InfraDesk which we developed to enable IT organizations to adopt a full-featured service desk application without the high costs and complexity associated with on-premise enterprise applications

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Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, announces its partnership with GroundWork Open Source, the leader in commercial open source systems and network management software.
Axios Systems and GroundWork have partnered to provide the integrated solution, assystMonitor, that can provide end-to-end monitoring of operational infrastructures with full integration to the assyst IT Service Management suite.
assystMonitor can provide complete availability, performance, capacity, utilization and fault information, as well as the full range of hardware and software. assystMonitor can integrate directly with your existing monitoring solutions from HP, …

Eastern Mountain Sports has chosen InfraDesk, On Demand Service Desk, to increase help desk application functionality not available in previous app TriActive
BEDFORD, MA, June 10, 2009 – Eastern Mountain Sports, a leading outdoor retailer, has replaced their TriActive help desk application with InfraDesk, an On Demand Service Desk. By implementing InfraDesk, Eastern Mountain Sports has reduced infrastructure costs, adopted a streamlined workflow and integrated a complete knowledge base.
Key drivers for making the switch included the cost associated with an upcoming …

When talking about the advantages of the SaaS Service Desk, vendors often (appropriately) focus on Return on Investment, through the elimination of the infrastructure and maintenance costs associated with the service desk.  However, this neglects one of the most powerful selling points of the SaaS approach when applied to the Service Desk; specifically that it supports our mobile, distributed workforce much more effectively than the traditional approach.
First, let’s understand when we’re talking about the Mobile Workforce, we’re really talking about two different …

Colorado Springs, CO,  — Cherwell Software, Inc. (http://www.cherwellsoftware) a leading developer of software products for the IT Service Management industry announced the signing of a third-party sales agreement with KnowledgeBroker, Inc. (http://www.kbi.com). KnowledgeBroker’s (KBI) prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service is now fully integrated with Cherwell Service Management™ and offered as part of Cherwell’s new “software as a service” (SaaS) model, Cherwell On-Demand. Cherwell plans to demonstrate KBI’s support content in booth 234 at the HDI 2009 Conference and Expo in Las Vegas that …

VANCOUVER, Wash., — On its 17th anniversary, GWI Software announces the release of c.Support Version 8.0, a web-based help desk software solution powerful and flexible enough to accommodate service desks of varying size and process requirements.
A Fundamentally New Help Desk Software Package
Incorporating numerous user interface and “under the hood” enhancements, c.Support 8.0 provides significant performance improvements and additional management tools to make support centers more proactive and cost effective. “In a time when many companies have reduced or even suspended R&D on their products, we have committed to our customers …

Targeting Small and Medium-sized Business Environments, Alloy Navigator Express is Easy-to-Use, Customizable, and Affordable
NUTLEY, N.J.–Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced the release of Alloy Navigator Express – an integrated Help Desk and Asset Management solution targeting small and medium business environments. Alloy Navigator Express offers an intuitive, easy-to-use approach in managing help desk, hardware and software assets.
Addressing the growing need for even small-scale IT organizations to simplify processes, Alloy Navigator Express is easy to install, configure, and use. The solution includes …

FALLS CHURCH, Va., March 25 /PRNewswire/ — CSC (NYSE: CSC) today announced that it has been positioned in the “leaders” quadrants of two Gartner reports, “Magic Quadrant for Desktop Outsourcing Services, North America,” authored by Richard T. Matlus and William Maurer, and published on March 3, 2009; and “Magic Quadrant for Help Desk Outsourcing, North America,” authored by Richard T. Matlus, William Maurer and Lilian Dutra, and published on March 4, 2009. The reports evaluate external service providers (ESPs) based on their ability to execute and their completeness of …

HDI 2009 starts in less than 2 weeks. And I was going through the HDI website and found a lot of vendors showcasing this time – around 75. But the vendors serve a lot of interests. There are vendors who provide consulting, BPO services, call-centers, remote monitoring, password management, headsets, training solutions and of course, helpdesk software.
Since the interest here is help desk software, I thought I will pull out the list of help desk software vendors. I just thought it would be easy for someone attending the show and …