We are closer to 2010 and the recession seems to have slowed down. But everyone is careful. Companies are still trying to keep costs low. Every expense needs to be justified. And that affects the IT department too. Technology is used to keep those costs down. The IT department needs to make the right choices in getting efficient technologies that will reduce the cost of IT.
Apart from the help desk that is implemented to keep track of requests, there are tools out there that can help the IT manager reduce …

Survey responses collected from ITSM professionals visiting the InteQ booth at the itSMF Fusion 2009 Conference indicate ‘ease of adoption’ as their most important factor when choosing a service desk solutions provider

BEDFORD, MA, November 17, 2009 – InteQ, a leading provider of SaaS and On Demand IT Service Management solutions, has released the survey results of a study conducted at the itSMF Fusion Conference in Dallas last month which polled visitors to their booth on the most important factor when considering a service desk application. Nearly 82% of …

Combination of Modern SaaS and PinkVERIFY Designation Provides Customers With Unrivaled ITSM Tool Purchasing Confidence
SAN DIEGO, CA–(Marketwire – July 16, 2009) – Service-now.com, the pioneer of modern SaaS for IT service automation, today announced the achievement of PinkVERIFY status for support of eleven IT Infrastructure Library (ITIL) processes. The designation is only applied to IT service management (ITSM) tools objectively assessed by Pink Elephant as meeting the functional requirements for ITIL compatibility.
“Service-now.com has shown a commitment to IT best practice with the PinkVERIFY certification,” said David Ratcliffe, President of …

InfraDesk, InteQ’s On Demand Service Desk, was recognized with ‘Best New Product – Software-as-a-Service’ Stevie Award from the 2009 American Business Awards for its innovative approach to deliver IT Service Management through a SaaS model

We are honored to earn this recognition for InfraDesk which we developed to enable IT organizations to adopt a full-featured service desk application without the high costs and complexity associated with on-premise enterprise applications

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Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, announces its partnership with GroundWork Open Source, the leader in commercial open source systems and network management software.
Axios Systems and GroundWork have partnered to provide the integrated solution, assystMonitor, that can provide end-to-end monitoring of operational infrastructures with full integration to the assyst IT Service Management suite.
assystMonitor can provide complete availability, performance, capacity, utilization and fault information, as well as the full range of hardware and software. assystMonitor can integrate directly with your existing monitoring solutions from HP, …

Eastern Mountain Sports has chosen InfraDesk, On Demand Service Desk, to increase help desk application functionality not available in previous app TriActive
BEDFORD, MA, June 10, 2009 – Eastern Mountain Sports, a leading outdoor retailer, has replaced their TriActive help desk application with InfraDesk, an On Demand Service Desk. By implementing InfraDesk, Eastern Mountain Sports has reduced infrastructure costs, adopted a streamlined workflow and integrated a complete knowledge base.
Key drivers for making the switch included the cost associated with an upcoming …

It really is an old question. But then why are people still asking or pondering this? IT managers seem to be in a dilemma of sorts. Some of them know that ITILv2 is sufficient but the market seems to have moved on. After all, when there is a new version in the market, why would anyone want to go to the old version? – it does not seem to be the right thing to do.
But then the real question would be – what is wrong with ITIL v2 anyways? My …

Colorado Springs, CO,  — Cherwell Software, Inc. (http://www.cherwellsoftware) a leading developer of software products for the IT Service Management industry announced the signing of a third-party sales agreement with KnowledgeBroker, Inc. (http://www.kbi.com). KnowledgeBroker’s (KBI) prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service is now fully integrated with Cherwell Service Management™ and offered as part of Cherwell’s new “software as a service” (SaaS) model, Cherwell On-Demand. Cherwell plans to demonstrate KBI’s support content in booth 234 at the HDI 2009 Conference and Expo in Las Vegas that …

I have always been impressed with Google’s data centers. Here’s a video tour of their “data center in a container” facility. Pretty cool! This is where our Gmail messages are stored.

On-demand software is becoming more popular these days with the growth of broadband and faster computing. Services like Gmail, Google Docs & Spreadsheets, Flickr and Facebook have become part of our every day lives. People don’t write diaries anymore, they blog. They don’t create albums anymore, they post pictures online.
That has happened in the corporate space too, where native applications have moved to the cloud. This solves a lot of problems for the organization or business.

They don’t have to install/maintain hardware for serving those applications.
They don’t have to spend on …