Cloud-based IT Service Management pioneer, Service-now.com is holding their annual user conference titled “Knowledge” at San Diego on April 18 – 22, 2010 at the Omni San Diego Hotel. The 4th annual conference of the SaaS player will officially start on April 20, with pre-conference sessions happening on the days before. The agenda has not been fixed yet and the call for papers is on.
Last year’s user conference was attended by 300 people, most of them being customers and partners from the Service-now eco-system.
User conferences are a good thing. It …

- MEDIA ALERT -
ManageEngine (www.manageengine.com), makers of a globally renowned suite of cost effective network, systems, security and applications management software solutions, today announced it will demonstrate a number of its products at the HDI 2009 Annual Conference & Expo, in the Mandalay Bay, Las Vegas, Booth 634 (under parent company name, AdventNet), from April 6 – 9.
Conference attendees will have an opportunity to see and learn more about the following ManageEngine applications:
• ServiceDesk Plus (www.manageengine.com/products/service-desk/index.html) – an ITIL Ready Help Desk capable of quickly identifying the cause of, and …

HDI 2009 starts in less than 2 weeks. And I was going through the HDI website and found a lot of vendors showcasing this time – around 75. But the vendors serve a lot of interests. There are vendors who provide consulting, BPO services, call-centers, remote monitoring, password management, headsets, training solutions and of course, helpdesk software.
Since the interest here is help desk software, I thought I will pull out the list of help desk software vendors. I just thought it would be easy for someone attending the show and …