So finally one of the Big 4 – BMC Software has taken their service desk offering to the cloud. BMC Software announced this strategic alliance at Dreamforce 2009, Salesforce.com’s premier cloud-computing event. This new alliance will help BMC put its IT management solutions on the Force.com platform.
Not Remedy
BMC is planning to put the Service Desk Express application on Force.com and will deliver cloud-enabled service desk, self-service and inventory management capabilities.
BMC mentioned that it is currently scheduled to be available in the second quarter of calendar year 2010. This is interesting …

Enterprise SaaS Mashup Brings Together Two Best-of-Breed Technologies Delivering Customers Unmatched Value and Results

HDI 2009

CLARK, N.J.–RightAnswers, Inc., the recognized leader in providing self-service and IT knowledge management solutions, today announced a technology partnership with Service-now.com – the pioneer of IT service management via SaaS. RightAnswers offers full integration with Service-now.com …

Innovative Help Desk Software Delivers SMS Tickets and Service Requests to Apple iPhone, Google Android; Serves Growing Base of 1,000+ Customers Including Twitter, MSNBC
LAS VEGAS, NV–(Marketwire – March 31, 2009) – CTIA Wireless Conference — As text messaging continues to expand beyond peer-to-peer and into to tens of thousands of business, community and government applications — from social networking, banking, travel and transportation, education, call centers, and more — Clickatell and Zendesk announced their work to mobilize IT help desks and customer support centers around the world. Instead of physically …

On-demand software is becoming more popular these days with the growth of broadband and faster computing. Services like Gmail, Google Docs & Spreadsheets, Flickr and Facebook have become part of our every day lives. People don’t write diaries anymore, they blog. They don’t create albums anymore, they post pictures online.
That has happened in the corporate space too, where native applications have moved to the cloud. This solves a lot of problems for the organization or business.

They don’t have to install/maintain hardware for serving those applications.
They don’t have to spend on …