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	<title>Comments on: Bridging the Gap &#8211; Part 2: Workflow is not the same as the process</title>
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	<link>http://livehelpdesks.com/2009/12/07/bridging-the-gap-part-2-workflow-is-not-the-same-as-the-process/</link>
	<description>Help Desk Software Directory, Blog And More</description>
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		<title>By: Fleta</title>
		<link>http://livehelpdesks.com/2009/12/07/bridging-the-gap-part-2-workflow-is-not-the-same-as-the-process/comment-page-1/#comment-9102</link>
		<dc:creator>Fleta</dc:creator>
		<pubDate>Wed, 13 Apr 2011 06:47:45 +0000</pubDate>
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		<description>Thanks alot - your awnesr solved all my problems after several days struggling</description>
		<content:encoded><![CDATA[<p>Thanks alot &#8211; your awnesr solved all my problems after several days struggling</p>
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		<title>By: Bridging the Gap &#8211; Part 3: Building the Bridge between Process, Workflow, and Tools &#124; Live HelpDesks</title>
		<link>http://livehelpdesks.com/2009/12/07/bridging-the-gap-part-2-workflow-is-not-the-same-as-the-process/comment-page-1/#comment-3587</link>
		<dc:creator>Bridging the Gap &#8211; Part 3: Building the Bridge between Process, Workflow, and Tools &#124; Live HelpDesks</dc:creator>
		<pubDate>Mon, 14 Dec 2009 22:11:18 +0000</pubDate>
		<guid isPermaLink="false">http://livehelpdesks.com/?p=340#comment-3587</guid>
		<description>[...] is part 3 of a three part series (Part 1, Part 2) discussing how to “Bridge the Gap” between Service Desks, IT Processes, and Workflow.  Part 3 [...]</description>
		<content:encoded><![CDATA[<p>[...] is part 3 of a three part series (Part 1, Part 2) discussing how to “Bridge the Gap” between Service Desks, IT Processes, and Workflow.  Part 3 [...]</p>
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