It is Friday. And I am a fan of Dilbert toons. Today’s Dilbert reminded me of the often situation some of us find ourselves, when we take a project or a thought or an action plan to our bosses. Well, the good ones would be jubilant (maybe an exaggeration!) and the bad ones would beat the idea down because they feel insecure that someone else thought of something better than them.

Anyways, the toon also reminded me of the how we approach the help desk or ITIL. Documentation, even though a very boring thing to do, can sometimes be a life saver. It can definitely be a time saver for future projects, where teams can rely on wisdom gained from past projects.

It also reminds me of RCA or Root Cause Analysis – it is something that is used in Problem Management. The advantage of RCA gives you all the data you need to find out the actual reason for the problem. Problem management helps in deciding what to do to eliminate that problem completely. The goal being – never let that problem occur again.

Have a great weekend, everybody!