It is Friday. And I am a fan of Dilbert toons. Today’s Dilbert reminded me of the often situation some of us find ourselves, when we take a project or a thought or an action plan to our bosses. Well, the good ones would be jubilant (maybe an exaggeration!) and the bad ones would beat the idea down because they feel insecure that someone else thought of something better than them.
Anyways, the toon also reminded me of the how we approach the help desk or ITIL. Documentation, even though a …