Eastern Mountain Sports has chosen InfraDesk, On Demand Service Desk, to increase help desk application functionality not available in previous app TriActive
BEDFORD, MA, June 10, 2009 – Eastern Mountain Sports, a leading outdoor retailer, has replaced their TriActive help desk application with InfraDesk, an On Demand Service Desk. By implementing InfraDesk, Eastern Mountain Sports has reduced infrastructure costs, adopted a streamlined workflow and integrated a complete knowledge base.
Key drivers for making the switch included the cost associated with an upcoming …