Eastern Mountain Sports has chosen InfraDesk, On Demand Service Desk, to increase help desk application functionality not available in previous app TriActive
BEDFORD, MA, June 10, 2009 – Eastern Mountain Sports, a leading outdoor retailer, has replaced their TriActive help desk application with InfraDesk, an On Demand Service Desk. By implementing InfraDesk, Eastern Mountain Sports has reduced infrastructure costs, adopted a streamlined workflow and integrated a complete knowledge base.
Key drivers for making the switch included the cost associated with an upcoming …

When talking about the advantages of the SaaS Service Desk, vendors often (appropriately) focus on Return on Investment, through the elimination of the infrastructure and maintenance costs associated with the service desk.  However, this neglects one of the most powerful selling points of the SaaS approach when applied to the Service Desk; specifically that it supports our mobile, distributed workforce much more effectively than the traditional approach.
First, let’s understand when we’re talking about the Mobile Workforce, we’re really talking about two different …