It really is an old question. But then why are people still asking or pondering this? IT managers seem to be in a dilemma of sorts. Some of them know that ITILv2 is sufficient but the market seems to have moved on. After all, when there is a new version in the market, why would anyone want to go to the old version? – it does not seem to be the right thing to do.
But then the real question would be – what is wrong with ITIL v2 anyways? My …

Colorado Springs, CO,  — Cherwell Software, Inc. (http://www.cherwellsoftware) a leading developer of software products for the IT Service Management industry announced the signing of a third-party sales agreement with KnowledgeBroker, Inc. (http://www.kbi.com). KnowledgeBroker’s (KBI) prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service is now fully integrated with Cherwell Service Management™ and offered as part of Cherwell’s new “software as a service” (SaaS) model, Cherwell On-Demand. Cherwell plans to demonstrate KBI’s support content in booth 234 at the HDI 2009 Conference and Expo in Las Vegas that …