It really is an old question. But then why are people still asking or pondering this? IT managers seem to be in a dilemma of sorts. Some of them know that ITILv2 is sufficient but the market seems to have moved on. After all, when there is a new version in the market, why would anyone want to go to the old version? – it does not seem to be the right thing to do.
But then the real question would be – what is wrong with ITIL v2 anyways? My …

Colorado Springs, CO,  — Cherwell Software, Inc. (http://www.cherwellsoftware) a leading developer of software products for the IT Service Management industry announced the signing of a third-party sales agreement with KnowledgeBroker, Inc. (http://www.kbi.com). KnowledgeBroker’s (KBI) prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service is now fully integrated with Cherwell Service Management™ and offered as part of Cherwell’s new “software as a service” (SaaS) model, Cherwell On-Demand. Cherwell plans to demonstrate KBI’s support content in booth 234 at the HDI 2009 Conference and Expo in Las Vegas that …

Here’s stuff I am reading today:

Ev’s Advice For Startups: “Do Something Awesome”
This Machine Eats Tweets: The System Behind @Comcast and Others
While You Were Out: Apple’s Years With and Without Steve Jobs

I have always been impressed with Google’s data centers. Here’s a video tour of their “data center in a container” facility. Pretty cool! This is where our Gmail messages are stored.

Enterprise SaaS Mashup Brings Together Two Best-of-Breed Technologies Delivering Customers Unmatched Value and Results

HDI 2009

CLARK, N.J.–RightAnswers, Inc., the recognized leader in providing self-service and IT knowledge management solutions, today announced a technology partnership with Service-now.com – the pioneer of IT service management via SaaS. RightAnswers offers full integration with Service-now.com …

- MEDIA ALERT -
ManageEngine (www.manageengine.com), makers of a globally renowned suite of cost effective network, systems, security and applications management software solutions, today announced it will demonstrate a number of its products at the HDI 2009 Annual Conference & Expo, in the Mandalay Bay, Las Vegas, Booth 634 (under parent company name, AdventNet), from April 6 – 9.
Conference attendees will have an opportunity to see and learn more about the following ManageEngine applications:
• ServiceDesk Plus (www.manageengine.com/products/service-desk/index.html) – an ITIL Ready Help Desk capable of quickly identifying the cause of, and …

VANCOUVER, Wash., — On its 17th anniversary, GWI Software announces the release of c.Support Version 8.0, a web-based help desk software solution powerful and flexible enough to accommodate service desks of varying size and process requirements.
A Fundamentally New Help Desk Software Package
Incorporating numerous user interface and “under the hood” enhancements, c.Support 8.0 provides significant performance improvements and additional management tools to make support centers more proactive and cost effective. “In a time when many companies have reduced or even suspended R&D on their products, we have committed to our customers …

Innovative Help Desk Software Delivers SMS Tickets and Service Requests to Apple iPhone, Google Android; Serves Growing Base of 1,000+ Customers Including Twitter, MSNBC
LAS VEGAS, NV–(Marketwire – March 31, 2009) – CTIA Wireless Conference — As text messaging continues to expand beyond peer-to-peer and into to tens of thousands of business, community and government applications — from social networking, banking, travel and transportation, education, call centers, and more — Clickatell and Zendesk announced their work to mobilize IT help desks and customer support centers around the world. Instead of physically …

Targeting Small and Medium-sized Business Environments, Alloy Navigator Express is Easy-to-Use, Customizable, and Affordable
NUTLEY, N.J.–Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced the release of Alloy Navigator Express – an integrated Help Desk and Asset Management solution targeting small and medium business environments. Alloy Navigator Express offers an intuitive, easy-to-use approach in managing help desk, hardware and software assets.
Addressing the growing need for even small-scale IT organizations to simplify processes, Alloy Navigator Express is easy to install, configure, and use. The solution includes …