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Help Desk Software Vendors at HDI 2009

Posted 26 March 2009 by Matt 5 Comments

hdi-2009-help-desk-software-vendorsHDI 2009 starts in less than 2 weeks. And I was going through the HDI website and found a lot of vendors showcasing this time – around 75. But the vendors serve a lot of interests. There are vendors who provide consulting, BPO services, call-centers, remote monitoring, password management, headsets, training solutions and of course, helpdesk software.

Since the interest here is help desk software, I thought I will pull out the list of help desk software vendors. I just thought it would be easy for someone attending the show and looking for a help desk software to know who those vendors are and maybe meet them directly. I know what it feels like to get lost on the show floor and hate having to figure out whether a booth has a solution that I need or not.

So here is the list of help desk software vendors (only):

If I have missed out anyone, please comment here and I will add them to the list.

I couldn’t find information on booth numbers on the HDI website (strange!). So if any of you vendors see this post, it would be appreciated if you comment with your booth numbers and I will append them here.

If you are someone looking for a help desk software, this is the list you need at HDI. You have 4 days. Look around. Ask for demos. Get their trial copies. Install and play around with it. And choose the one that suits you the best – features, price and value.

So who’s going to HDI?

5 Comments »

  • Ashish said:

    Thanks Matt. AdventNet are the makers of ManageEngine – a complete IT management suite. We will be showcasing ServiceDesk Plus – the complete ITIL-ready help desk software. It includes trouble-ticketing, incident management, problem management, change management, release management, CMDB and more. It has more than 10,000 customers today.

    If anyone is interested in seeing a demo of ServiceDesk Plus (www.servicedeskplus.com), please visit us at Booth#634 at HDI 2009.

    Cheers!
    Ashish

    # 27 March 2009 at 2:22 am
  • Scot said:

    Hi Matt,

    TechExcel will be previewing ServiceWise 8.1, the latest version of its internal Help Desk and IT Service Management (ITSM) software at the show. ServiceWise is known as a highly configurable and scalable software solution for managing IT requests, incidents, problems, and change records.

    ServiceWise 8.1 introduces multilingual configuration to improve communication between cross-cultural, global teams and a new, robust dashboard reporting interface called MyWork that increases management visibility.

    GA of ServiceWise 8.1 is planned for later in the month but anyone interested in seeing an advance preview should visit us at the TechExcel booth #732.

    Scot

    # 1 April 2009 at 11:47 am
  • Jenni Hilton said:

    Hi Matt,

    NetSupport will be showcasing the latest version of NetSupport DNA Helpdesk, a web-based ticket management solution. The new version includes support for mobile devices.

    NetSupport offers IT professionals desktop management solutions to better manage and support systems on a network. Solutions include remote support, IT asset management, desktop notification, help desk and computer instructional & training software.

    NetSupport is located in HDI09 Booth 227.

    Regards,
    Jenni

    # 8 April 2009 at 8:18 am
  • Barbie said:

    Any comments on Axios Sytwms as a vendor/software provider? Negative and positive?

    # 17 April 2009 at 11:41 am
  • Barbie said:

    Any comments on Axios Systems as a vendor/software provider? Negative and positive?

    # 17 April 2009 at 11:41 am

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