[ Johannesburg, 23 March 2009 ] – Quintica is now offering public certified training courses in two ITIL v3 Intermediate courses, starting this June, in Johannesburg.

These ITIL Intermediate courses offer an advanced, role-based training with a focus on specific clusters of processes and functions. The benefit of these courses is that they provide a better, in-depth understanding of the ITIL best practices that relate to different areas of IT service and support.

Quintica will offer the first two Intermediate courses on the following dates:

* ITIL v3 Service Capabilities: Operational Support & Analysis: Johannesburg – June; August
* ITIL v3 Service Life cycle Service Operation: Johannesburg – July; September

ITIL v3 Service Capability: Operational Support and Analysis Focus:

Event, incident, request fulfilment, problem and access management. Functions: Service desk, technical, IT operations and applications management.

ITIL v3 Service Life cycle: Service Operation Focus: Service operations principals, service operation processes, common service operation activities, organising service operation: functions, technology considerations, implementation considerations, challenges, critical success factors and risks, as integral parts of its overall business-focused Services Framework.

An ITIL Intermediate Certificate is awarded on achieving a grade of at least 70% on a 90-minute, eight-question multiple-choice exam. Successful exam candidates also qualify to receive four (4) ITIL v3 Credits per Service Capability course passed and three (3) ITIL v3 credits per Service Life cycle course passed – towards the 22 required to attain the ITIL Expert qualification.

Forthcoming courses within the ITIL Intermediate – Service Life cycle and Service Capability stream will be launched later this year.