Articles Archive for 23 March 2009
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Has Service Management become Business Management?
CloudNews for March 23rd, 2009
Will Cloud Apps kill the VPN Market?
Customer Relationship Marketing – Don’t Have a Marketing Plan?
The Best Way To Manage Customer Relationships
News, Vendors »
Holistic management of service events can reduce service costs by 25 percent while reducing risk to the client’s business from IT failures BLUE BELL, Pa.–(BUSINESS WIRE)–Unisys Corporation (NYSE:UIS) today launched its new Unisys Converged Remote Infrastructure Management Suite service offering. The offering provides enterprises with a single, converged view of their IT infrastructure and the ability to monitor and manage the end-to-end environment.
This innovative service delivery model can be rapidly deployed for an enterprise without having to change the underlying IT infrastructure and operations. Geographically dispersed enterprises with …
News, Vendors »
[ Johannesburg, 23 March 2009 ] – Quintica is now offering public certified training courses in two ITIL v3 Intermediate courses, starting this June, in Johannesburg.
These ITIL Intermediate courses offer an advanced, role-based training with a focus on specific clusters of processes and functions. The benefit of these courses is that they provide a better, in-depth understanding of the ITIL best practices that relate to different areas of IT service and support.
Quintica will offer the first two Intermediate courses on the following dates:
* ITIL v3 Service Capabilities: …

