FrontRange Solutions, ICCM US, LLC, LLE(R) – Language Services, and PMG to reveal new products and services at event, taking place April 6-9, 2009, in Las Vegas, NV.

COLORADO SPRINGS, Colo., March 10 /PRNewswire/ – HDI(R) (http://www.thinkhdi.com), the world’s largest technical service and support membership association and the industry’s premier training and certification body, has announced a sampling of the products and services to be revealed on-site at the HDI 2009 Annual Conference & Expo, which will take place April 6-9, 2009, at Mandalay Bay in Las Vegas, Nevada.

LLE(R) – Language Services, a provider of 24 / 7 over the phone access to professional foreign language interpreters in 150 different languages, will debut their latest product feature. This feature will allow individuals immediate connection to the LLE-LINK(R) telephony network of language interpreters, simply by entering their credit card information into the automated Interactive Voice Response (IVR.)

“This new feature is exciting because it enhances the ‘on-demand’ nature of our organization, as you never know when a language barrier is going to challenge everyday business transactions,” states LLE’s founder and CEO, Kathleen K. Diamond.

PMG.net, a technology leader for ITIL compliant service catalogs, will demonstrate several new capabilities at the HDI event. PMG’s Service Catalog Suite now includes a Service Economics and budgeting module, enhanced Service Level Management (SLM) with a SLM dashboard, and an even easier user configuration.

“We’re helping IT organizations respond to the economic pressure to cut costs via our Service Catalog Suite and the new Service Economics and Budgeting module. In fact, most customers realize a ROI within weeks,” remarked Joe LeCompte, principal of PMG.

FrontRange Solutions, a global market leader in the development and delivery of software applications tailored for the mid-market, will be featuring an ROI Assessment tool to help quantify the business benefits of Self Service in the form of concrete financial metrics.

Kevin J. Smith, Vice President, Products at FrontRange Solutions, commented: “In the current economic climate, organizations need to work smarter, improve efficiencies while continuing to grow their bottom line value.”

ICCM US, LLC, a leading provider of Service Management solutions, will announce a reseller agreement with the ITSM consulting firm Whitlock.

The agreement expands ICCM’s footprint in the U.S., with Whitlock reselling e-Service Desk, ICCM’s industry-recognized Service Management solution.

“Whitlock understands the potential that ICCM’s e-Service Desk solution has in the U.S. The addition of ICCM’s product offering to Whitlock’s portfolio provides their customers an opportunity for the immediate integration of Best Practice Service Management,” says John Clark, President & Managing Director of ICCM US, LLC.

“We are thrilled to be hosting the introduction of these new industry innovations and solutions,” said Fiona Henderson, HDI Executive Director of Events. “HDI is the leading event of the technical service and support industry, and as such, the ideal place for exhibitors to launch their new products and services to an appreciative audience.”

Now in its 9th year, this annual HDI event provides help desk, customer service and IT support professionals with education, insight and thought leadership. Seminars, case studies, in-depth round table discussions and workshops are led by industry experts, representatives from top solution providers and seasoned practitioners. To register to attend this event, or to find out more about the conference, media registration, and exhibition opportunities, please visit www.thinkhdi.com/HDI2009.

About HDI

HDI, a Think Services company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event – the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit http://www.thinkhdi.com or call +1 719.268.0174+1 719.268.0174. (Think Services and HDI are not affiliated with Customers International Limited or HDI Europe.)

About Think Services

Think Services connects specialized communities worldwide using educational events, consulting, training, certification, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division’s flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit www.think-services.com.

Website: http://www.thinkhdi.com/