FrontRange Solutions, ICCM US, LLC, LLE(R) – Language Services, and PMG to reveal new products and services at event, taking place April 6-9, 2009, in Las Vegas, NV.
COLORADO SPRINGS, Colo., March 10 /PRNewswire/ – HDI(R) (http://www.thinkhdi.com), the world’s largest technical service and support membership association and the industry’s premier training and certification body, has announced a sampling of the products and services to be revealed on-site at the HDI 2009 Annual Conference & Expo, which will take place April 6-9, 2009, at Mandalay Bay in Las Vegas, Nevada.
LLE(R) – …

BURBANK, CA–(Marketwire – March 18, 2009) – Help desk is a costly, if vital function. In smaller organizations, the help desk is usually staffed by an IT person who is performing another job function at the same time. In larger companies, it will be a full-time position. In either case, however, a high number of calls means a higher cost for the enterprise.
Additionally, a help desk call that can be handled swiftly, within the same conversation, is ideal. It is more expensive if it involves investigation on the part of …

Evaluation based on Completeness of Vision and Ability to Execute

BANGALORE, India–(BUSINESS WIRE)–Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT) today announced that it was named a challenger in the 1) Magic Quadrant for Help Desk Outsourcing, North America and the 2) Magic Quadrant for Desktop Outsourcing Services, North America in the recently published market assessment reports by Gartner Inc. (March 2009)
Gartner included 23 providers in the study on help desk outsourcing and 17 providers in the desktop outsourcing services study.
“We believe the positioning in the reports act …