FALLS CHURCH, Va., March 25 /PRNewswire/ — CSC (NYSE: CSC) today announced that it has been positioned in the “leaders” quadrants of two Gartner reports, “Magic Quadrant for Desktop Outsourcing Services, North America,” authored by Richard T. Matlus and William Maurer, and published on March 3, 2009; and “Magic Quadrant for Help Desk Outsourcing, North America,” authored by Richard T. Matlus, William Maurer and Lilian Dutra, and published on March 4, 2009. The reports evaluate external service providers (ESPs) based on their ability to execute and their completeness of …

First Social Business Application for IT Delivers Newsfeeds for Servers, Software and Networked Devices into Daily IT Workflow
AUSTIN, Texas – February 3, 2009 – Spiceworks™, Inc. today announced the addition of several new social networking enhancements to its free IT management application, including a feature that works like Facebook newsfeeds to help users track changes to the hardware and software in their networks. In addition, Spiceworks has included Twitter-like messaging for users. These new capabilities are designed to help IT professionals stay better informed on what is happening in their …

HDI 2009 starts in less than 2 weeks. And I was going through the HDI website and found a lot of vendors showcasing this time – around 75. But the vendors serve a lot of interests. There are vendors who provide consulting, BPO services, call-centers, remote monitoring, password management, headsets, training solutions and of course, helpdesk software.
Since the interest here is help desk software, I thought I will pull out the list of help desk software vendors. I just thought it would be easy for someone attending the show and …

InfraDesk, On Demand Service Desk, will be showcased in Las Vegas to over 2000 IT Support Professionals
Bedford, MA (PRWEB) March 24, 2009 – InteQ, a leading provider of On Demand IT Service Management solutions, will be exhibiting for the first time at the 2009 Annual HDI Conference and Expo taking place at Mandalay Bay in Las Vegas April 6th – 9th. During exhibit hours, the company will be performing live demonstrations of their On Demand Service Desk , InfraDesk, illustrating first-hand how the application provides adaptive workflows without the programming …

Every organization/company/government/NGO/college/university/church/one-man-shop/SMB/Enterprise/Fortune 500/Inc 5000 needs a help desk. It is universal. It surpasses all boundaries and languages. People world over need a help desk. In one form or another.
So I write this post under the assumption that you have grown out of the email help desk system. In case you are wondering what that is – when you use MS Outlook or Gmail to access all your mails from your users, that is called an email help desk system. And if you are really wondering that and said, “Hey, I …

Has Service Management become Business Management?
CloudNews for March 23rd, 2009
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The Best Way To Manage Customer Relationships

Holistic management of service events can reduce service costs by 25 percent while reducing risk to the client’s business from IT failures BLUE BELL, Pa.–(BUSINESS WIRE)–Unisys Corporation (NYSE:UIS) today launched its new Unisys Converged Remote Infrastructure Management Suite service offering. The offering provides enterprises with a single, converged view of their IT infrastructure and the ability to monitor and manage the end-to-end environment.
This innovative service delivery model can be rapidly deployed for an enterprise without having to change the underlying IT infrastructure and operations. Geographically dispersed enterprises with …

[ Johannesburg, 23 March 2009 ] – Quintica is now offering public certified training courses in two ITIL v3 Intermediate courses, starting this June, in Johannesburg.
These ITIL Intermediate courses offer an advanced, role-based training with a focus on specific clusters of processes and functions. The benefit of these courses is that they provide a better, in-depth understanding of the ITIL best practices that relate to different areas of IT service and support.
Quintica will offer the first two Intermediate courses on the following dates:
* ITIL v3 Service Capabilities: …

On-demand software is becoming more popular these days with the growth of broadband and faster computing. Services like Gmail, Google Docs & Spreadsheets, Flickr and Facebook have become part of our every day lives. People don’t write diaries anymore, they blog. They don’t create albums anymore, they post pictures online.
That has happened in the corporate space too, where native applications have moved to the cloud. This solves a lot of problems for the organization or business.

They don’t have to install/maintain hardware for serving those applications.
They don’t have to spend on …

Cherwell Software announced that its flagship service management product, Cherwell Service Management™ – with Pink Verified ITIL V3 content – is now available as a Software-as-a-Service model.
March 19, 2009 06:39 PM Eastern Daylight Time
COLORADO SPRINGS, Colo.–(EON: Enhanced Online News)–Cherwell Software, Inc., Innovative Technology Built on Yesterday’s Values, today announced that its breakthrough help desk product, Cherwell Service Management™ – with Pink Verified ITIL V3 content – is now available through a “Software-as-a-Service” (“SaaS”) deployment model. This service is in addition to its already popular On-Premise deployment model.
“We work with your …